How To Solve Outlook Crashes When Using Search
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How To Solve Outlook Crashes When Using Search

Many customers have been having problems with Outlook crashing while using search. It seems to happen when they are using the search function in Outlook and then trying to access their email or calendar. This can be a frustrating issue, as it can prevent you from being able to access your email or calendar. To know how to fix this issue, read the whole article.

Check your Outlook version

Suppose you’re using Outlook and experiencing crashes when using the search function. In that case, it’s likely because you’re using an older version of Outlook that isn’t compatible with the latest version of Windows. 

Click on the Help menu. Then, click on About Microsoft Outlook. A window will appear with your Outlook version number. If you’re using Outlook 2010 or earlier, you’ll need to update to a newer version to use the search function without experiencing crashes.

If you’re already using the latest Outlook version, another problem may be causing the crashes. 

If you’re still experiencing crashes even after updating Outlook and Windows, there may be a problem with your computer’s hardware or the way Outlook is configured. In that case, it’s best to consult with a computer technician to diagnose and solve the problem.

Run Outlook in Safe Mode 

If your Outlook search is returning no results, or if it’s crashing when you try to search, it may be helpful to try running Outlook in Safe Mode. Safe Mode is a special mode in Outlook that starts the program with only the bare minimum of files and services loaded. This can help to isolate the cause of the problem, as any third-party add-ins or other customizations will not be loaded in Safe Mode.

To start Outlook in Safe Mode, press the Ctrl key while clicking the Outlook shortcut to start the program. You can also start Safe Mode by going to Start > Programs > Microsoft Office > Microsoft Office Tools > Microsoft Office Outlook Safe Mode.

Once Outlook has started in Safe Mode, try searching again. If the search works as expected, the problem is likely due to a third-party add-in or other customization. 

Once you’ve identified the problem add-in, you can either leave it disabled or uninstall it entirely.

Use the Microsoft Support and Recovery Assistant 

If your Outlook crashes when you try to search for something, it can be frustrating. But there’s no need to worry! The Microsoft Support and Recovery Assistant can help you fix the problem in just a few easy steps.

Install the Microsoft Support and Recovery Assistant on your computer after downloading it.

Once you’re signed in, the program will scan your computer for the issue.

Finally, the program will provide you with a list of possible solutions. Follow the instructions, and your Outlook should be up and running again soon!

Repair your Outlook Data Files 

If your Outlook crashes when you use to search, it may be because your Outlook data files are corrupted. You can repair your Outlook data files to fix this issue.

To repair your Outlook data files, follow these steps:

  1. Select the profile you want to repair, and then click Remove.
  2. Click Browse, and select the Outlook data file you want to repair.
  3. Click Open, and then click OK.
  4. Click Finish, and then click OK.
  5. Start Outlook.

Re-create your Outlook profile

If your Outlook crashes when you search your emails, it might be time to recreate your Outlook profile. This process will delete your current profile and create a new one, hopefully fixing the issue. Follow the prompts to set up your new profile, and then try searching through your emails again.


If you are experiencing crashes when using the search feature in Outlook, it is recommended that you first try restarting the program. If that does not work, you may need to repair your Outlook installation or reset your Outlook profile.

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